ELHINOJAL Refund Policy

Our Policy

At ELHINOJAL, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, our refund policy is as follows:

Eligibility for Refunds

• Returns must be made within 30 days of purchase.
• Items must be unused and in their original packaging.
• A receipt or proof of purchase is required.

Non-Refundable Items

• Gift cards
• Custom orders
• Perishable goods

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at [email protected].